Emergency Issues

Specialist orthodontic care for children and adults in the heart of Trumpington, Cambridge

Emergencies at Autograph Dental Cambridge

Fortunately true orthodontic emergencies are very rare, but this leaflet contains advice on some of the problems you may encounter with your appliance and what you should do.

Generally we advise not to attempt to treat an orthodontic emergency yourself. If you feel uncomfortable or unsure, please contact the practice during normal working hours and we will book you an urgent appointment.



If you lose or break the set of aligners you are wearing, move onto the next set of aligners. They may be tight but will fit better with time. If you are unable to move to the next set, then take the previous set that you kept and wear those – please also contact the practice for further advice.

If one of your attachments comes off, please contact the practice. In most of cases we will be able to identify the tooth that is missing an attachment from your scans submitted on Dental Monitoring.

If you have been asked to wear elastics as a part of your aligner treatment and one of the hooks comes off – please STOP wearing elastics (both sides) and contact the practice to schedule an appointment.

Fixed Appliances

Fixed Appliances

  • Food caught between the teeth

    This is not an emergency, but can be a little uncomfortable or embarrassing for the patient. It can easily be fixed by using a piece of dental floss to remove the food or use an interdental brush to dislodge the food caught between the teeth and braces.

  • Loose or broken ligatures

    Ligatures are the small rubber bands or small, fine wires that hold the wire to the bracket. If a ligature comes off, you may be able to put it back on or remove it with clean tweezers.If the wire ligature is sticking into the lip, it may be bent back down with a pencil eraser to eliminate the irritation (this would need to be done very carefully/gently to avoid breaking the brace). When a ligature pops off or breaks, others may follow. Missing or broken ligatures should be brought to the attention of the orthodontist - please contact the practice to advise whether an urgent appointment is needed or if it can wait until your next brace adjustment.

  • Discomfort

    It is normal to have discomfort for a few days after braces are fitted or adjusted. The level of discomfort will vary from patient to patient and can make eating difficult. Eating a softer diet and taking a mild pain killer is recommended, such as the ones you would normally take for a headache (please see medication instructions for suitability, dose and frequency).

  • Mouth sores

    Some patients are susceptible to episodes of mouth sores, where one or several areas of ulceration of the cheeks, lips or tongue may appear. This is not an emergency, but may be uncomfortable. Good oral hygiene, warm salty mouth washes and a sore mouth gel applied to these areas can aid healing and reduce discomfort.

  • Irritation of lips and cheeks

    Sometimes new braces can be irritating to the mouth, especially when eating. A small amount of relief wax is an excellent buffer between metal and mouth. Roll a small piece of wax, into a ball (size of a small pea), flatten the ball and place it completely over the area of irritation. It is not a problem if the wax is accidentally swallowed, as it is harmless. A sore mouth gel can be applied to any ulcers or abrasions for comfort-ask any pharmacy.

  • Loose teeth

    Do not be surprised if teeth feel loose during orthodontic treatment. Teeth can often feel loose due to the way in which the teeth are being moved into their new position.

Contact Us
  • Protruding wire

    The end of a wire might work itself out of place and cause irritation to the surrounding soft tissue. You may use a pencil eraser to push the wire so that it is flat against the tooth. If the wire cannot be moved into a comfortable position, cover it with relief wax.

    If the wire is causing discomfort or trauma, please contact us for an urgent appointment for the wire to be either trimmed or repositioned.

    If the wire is extremely bothersome and the patient is unable to see the orthodontist any time soon (i.e. you are out of the country on holiday/business) you may as a last resort clip the wire. Reduce the risk of swallowing the snipped piece of wire by using a folded tissue around the area. Using a pair of clean, sharp clippers, carefully snip off the protruding wire.

    If the wire is protruding but not causing discomfort, it is best left until your next appointment.

Contact Us
  • Loose brackets

    Brackets are the parts of braces attached to the teeth with a special adhesive and are generally positioned in the centre of each tooth. The bracket can be knocked off if the patient has eaten hard, chewy or crunchy foods that we advise to avoid. If the loose bracket has rotated on the wire and is sticking out, gently with your finger or clean tweezers, rotate the bracket back into the correct position to alleviate discomfort. Remember - broken brackets can prolong your treatment. Please call us as soon as is reasonably possible as a new bracket will need to be bonded to the tooth.

  • Broken hooks

    Some wires have hooks on and sometimes we will add a little hook to the brace. These hooks are used to secure elastics, used to correct the bite or elastic chain in order to close space. If the hook(s) break off you should phone at the earliest convenience and we will make you an urgent appointment to replace the hook. If you were wearing elastics on both sides and you are unable to wear the elastic on one side due to a broken hook, you should stop wearing both elastics until the brace has been repaired.

Contact Us
  • Gaps and spaces

    Do not worry if you become aware of gaps and spaces that were not there previously. This is quite normal. All gaps will be closed prior to the end of treatment.

  • Swollen & bleeding gums

    During orthodontic treatment some patients will find their gums become swollen and bleed, this is most likely due to poor oral hygiene. Usually a better tooth brushing technique needs to be used, spending longer brushing your teeth and cleaning your teeth 3 times a day whilst you have braces. Please see our Oral Hygiene Information Leaflet for further information.

  • Piece of appliance is swallowed

    This is rare and generally swallowing a small piece of the brace will cause no problems to the patient, but the piece of the brace that has been swallowed will need replacing. If the patient immediately begins coughing excessively or has difficulty breathing, the piece could have been inhaled. If this happens, please seek IMMEDIATE medical advice, ring 999 or go to A & E. Once the situation has been resolved, please contact the orthodontist.

Contact Us

Emergency FAQs

What to do if I break Carriere Motion Appliance?

What to do if I lose or break my Retainers & Removable Braces?